88. Call Recording - nagrywanie rozmow

Poziom: Sredni | Czas: 6 min

Nagrywanie rozmow to quality assurance plus legal protection. 80 procent firm nagrywa rozmowy.

Dlaczego nagrywac

KORZYSCI:

1. QUALITY ASSURANCE - sprawdz co rep mowil
2. TRAINING - najlepsze przykady для нового zespolu
3. COMPLIANCE - dowod ustnej agreement
4. DISPUTE RESOLUTION - proof в sporach
5. CRM CONTEXT - sluchaj przed next call

Prawne wymagania

USA: Depends on state
- One-party states (38): Only YOU must know
- Two-party states (12): BOTH must know

EU/POLAND: RODO
- Informacja ZAWSZE required
- Mozliwosc odmowy
- Retention period defined
- Access rights honored

SAFE: Zawsze information before recording

GHL Setup

Settings -> Phone -> Call Recording

[x] Enable for ALL calls

Announcement:
[x] Play before recording
Text: "This call may be recorded"

Retention: 90 days (auto-delete after)
Storage: GHL cloud (encrypted)

Sluchanie

Contacts -> [Contact] -> Calls tab

[Play Recording] [Download] [Delete]

Speed: 1X, 1.25X, 1.5X, 2X

Use Cases

1. SALES COACHING:
   - Listen to rep calls
   - Identify patterns
   - Train on best practices

2. DISPUTE:
   - Customer claims X
   - Pull recording = proof
   - Resolve quickly

3. PRODUCT FEEDBACK:
   - Common phrases tracked
   - Feature requests noted

Checklist

☑ Recording enabled
☑ Announcement configured
☑ Retention period set
☑ Team trained on legal
☑ Privacy Policy updated
☑ Test recording quality

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Nastepny krok: 89. Power Dialer